[VC] send gift freeze

Discussion in 'Bugs/Issues' started by don jenkins, Sep 4, 2019.

  1. don jenkins

    don jenkins New Member

    cannot send anything without game freezing - have to come out of the game and come back in
     
  2. don jenkins

    don jenkins New Member

    this is happening in Pirate also
     
  3. Steve G

    Steve G New Member

    Been happing for 2 days
     
    Kirsten likes this.
  4. Kirsten

    Kirsten Well-Known Member

    Yes if you do the accept all and send back to all, it works but individual it won't work, on FB, I also notice I cannot add people to the group in the WC group tab, wondering if they are connected to whatever FB did and I tried on kano play also.
     
  5. Steve G

    Steve G New Member

    Are they working on it i wonder
     
  6. Smack

    Smack Kano Krusader

    This is an issue with the Facebook platform. They are aware and have assigned this bug to their engineering team.

    Until this get fixed you can cancel the FB Dialog so that your game doesn't freeze up
     
  7. carolynperry1

    carolynperry1 New Member

    ok i was about report it but im glad there working on it its been down since lastnite
     
  8. don jenkins

    don jenkins New Member

    thanks - figured it was FB
     
  9. dave cowell

    dave cowell New Member

    still not fixed i reported bug 3 days ago?
     
  10. Kirsten

    Kirsten Well-Known Member

    Smack said it is a FB issue, so we have to wait for FB to fix it, in the meantime use the kano play site or "accept all "and "send all "also works.
     
    dave cowell likes this.
  11. dave cowell

    dave cowell New Member

    send all is ok but single gifts no
     
    Kirsten likes this.
  12. Kirsten

    Kirsten Well-Known Member

    Yes we are all aware of it, and what we can and cannot do, but it is not something Kano can control at this time, it is a FB issue, according to Kano. If you use the Kanoplay site you can send individual gifts.
     
    dave cowell likes this.
  13. dave cowell

    dave cowell New Member

    havent played the game in 3 days so annoying facebook are slow lol
     
  14. Kirsten

    Kirsten Well-Known Member

    www.kanoplay.com ,,,,,, click that link on the left and go to whichever game you want to play
     
    dave cowell likes this.
  15. dave cowell

    dave cowell New Member

    Thanks Kirsten
     
  16. JADES

    JADES Well-Known Member

    Click "X or cancel" when sending individual gifts on pop-up instead of send= won't freeze
     
  17. Smack

    Smack Kano Krusader

    FB is reporting this issue as being fixed. I just tested it myself and it is now working for me
     
    Kirsten likes this.

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