Hey all, Wanted to check in here with some further details about the Raid Shop situation. To break it down, we offered a 1 Raid Token item in this past Raid Shop. Like March’s Raid Shop, this 1 Token item was designed so you had something to use your remaining Tokens on as those expire when the event is over. This was meant to get rid of leftover Raid Tokens, and was not intended to be used for anything else. The problem here was the Pawn Shop, which was designed with high level players with max Mob in mind to refund items they purchased with Favor Points they were no longer using for a small price. During the set up for this event, game design accidentally picked an item with an associated Favor Point cost as the 1 Token item, which made it eligible for players who met the criteria to trade it into the Pawn Shop. As the Pawn Shop was meant for one or two trade ins every once and awhile, this created a loop of trading in a 1 Raid Token item for Favor Points, which was definitely not supposed to be the case. That said, we understand why players who discovered this loop would want to take advantage of it, and we understand the frustrations that have emanated from how we have handled it. Because of the small segment of the population that can utilize the Pawn Shop, only about 400 players were able to utilize this unintended loop, but those players managed to accrue about 1,000,000 Favor Points in a short time frame before we closed that off. This obviously is not a small number of Favor Points, but it is going to a relatively small number of players, which could have destabilizing effects which is why we did what we did, reacting quickly to remove any FP from the accounts that were affected. While we did move hastily, we felt that quick action was the best course here, and we understand the frustration that players must have felt when they saw a balance of 0 Favor Points on their account. We regret how this affected players, but please understand that we could not leave that many Favor Points sitting in the game for any longer than necessary. Now that the immediate crisis is over, we’re moving on to our next steps. We’ll be getting in touch with players individually to talk about what we are doing to re-balance their accounts, and any Favor Points gained legitimately through purchasing will be restored where applicable. We apologize for the past day or so and realize that it has been a tough time for everybody, especially our players. We have been through similar situations in the past, and although our solution wasn’t perfect, it was the result of 10 years of experience running live games. These things do happen, but we try to minimize the impact and keep things going as smoothly as possible. When things do turn upside-down, we have to act fast to preserve game balance.