[ZS] Minor outage today

Discussion in 'Announcements' started by timteh, Jul 28, 2012.

  1. timteh

    timteh Administrator

    Important Notice:

    Last night (7/27) and this evening, we experienced issues with our cached servers, requiring us to take our games down for a short period each time to fix.

    The result of these outages caused the game history feed and some temporary daily counters to be reset.

    We apologize for the annoyance of this issue and are currently analyzing our servers and game engine to find clues so that we can avoid the same issue from happening again.

    If you have any questions or concerns around this issue, please email us at http://www.kanoapps.com/support/
     
  2. Survival Streak 0

    Survival Streak 0 Active Member

    Contacted support :) how long does it normally take to hear back? I've only dealt with support a few times in the past and was contacted a matter of hours afterwards :) (once even within the hour)
     
    Last edited: Jul 28, 2012
  3. Linda

    Linda Guest

    Top Poster Of Month



    24 to 48 hours during the weekdays generally
     
  4. Survival Streak 0

    Survival Streak 0 Active Member

    Heard back.... 10/10 for kano support! :cool:
     
  5. Wonder Bread

    Wonder Bread Active Member

    We appreciate the appreciation! Support is pretty awesome.
     

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