Dear Kano We the players of your Viking Clan and Pirate Clan app, are writing to you as a group to let you know of our disgust and our repeated concerns regarding both your treatment of us your customers, and of the disastrous changes you have made in the KANO Games. Pretty much all of us fell in love with KANO apps over the past several years. Many of us have been playing since the beginning. However due what seems to be mismanagement by KANO, many of us have become frustrated and or bored or downright disgusted with KANO. We have each individually voiced our concerns to KANO and never got a true or valid response. Only lip service instead. Our grievances include (but are not limited to) the following: RAID BOSSES – Quite possibly the worst idea KANO had, the Raid bosses turned the game from a combat game to a leveling game. We fell in love with KANO games in large part because of the combat. However the Raid bosses changed that. Not to mention they are so incredibly complicated, allow for one’s enemies to destroy a RAID boss, and the fact that they are specifically designed to vacuum a player’s bank account. Another source of frustration is the now lack of energy drops we get from the RAID bosses. MISINFORMATION AND DOWNRIGHT DECEIT FROM KANO – This is geared specifically towards customer service representatives of KANO and the representatives who run the KANO Apps Forum. Over the past few months, we have gotten nothing but lies from KANO and an attitude of arrogance from your customer service representatives. Whoever handles the KANO Forums has misrepresented your customer base on numerous occasions. The latest prevarication telling us that the RAID bosses have only a slightly smaller number of energy drops as opposed to the 1st RAID boss. This is an abject lie. The fact is that the RAID bosses no longer have anywhere near the same number of energy drops. Forcing us to spend more favor points. When we write our complaints to KANO – we receive rather caustic messages back saying that KANO and the fairness with which KANO Customer service handles issues is “…pretty good…”. Nothing could be further from the truth. More and more of your players are fed up with this attitude. It is this type of attitude from your customer service personnel which is offensive to us all. BATTLE ARENA – What was once the best and most fun thing on the Internet has now become an absolute joke and embarrassment. The original battle arena was how games should be, a fight to the death, yet with specific protections for lower level players (Defense mode). Where anyone and everyone had a chance to win. However KANO inexplicably decided to change this by going to a points system. And when this clearly did not work, instead of doing the right thing and changing back to the original format, KANO decided to stupidly double down on the changes with the new battle arena, thereby making the contest “the most boring thing ever”. (FOR THE RECORD - Please do not reply back to us with “the new changes have made the battle arena easier for lower levels to win” – that is also a complete falsehood. For example, the highest level Viking in KANO Server 2, was less likely to win with the original system then he was with the changes. The fact that the fight list broke down repeatedly during the arena is something that KANO should be ashamed of. And while KANO representatives repeatedly promised everyone that the fight list was working – it clearly was not. Many of us told KANO that we deserved our money back – yet KANO has never responded to this. If you want to build a better bond with your customers, you might want to consider giving us complete and total favor point credit for the aggravation you caused us – not just the 20 favor points that were given to some players. NEEDING NEW WORLDS – KANO has not come up with a new world for your high level players in several months. And when we write this to KANO, we are told repeatedly on both the forums and by KANO customer service that your priority has been “exciting new changes” to the game. Such as the RAID bosses and the “new and improved Battle Arena” (note the sarcasm). In not giving us a new world in months, KANO has deliberately disrespected it’s highest level players. This needs to be tended to and quickly. ALT ACCOUNTS – While KANO has finally started to do something about alt accounts, the fact is that KANO needs to do more. Best thing KANO can do is to not go after the alt but go after the player creating the multiple alt accounts. KANO has shown a great reluctance to do this in the past. It is our hope this will change. We are writing this to you because we want to continue our relationship with KANO. For years we have enjoyed playing your games. We have made friends on here, and we have had fun together. This both with our friends, and with our frienemies. However lately we are of the impression that KANO cares not about us – your clientele one bit. Kano is currently on a slippery slope, and you can either focus on pleasing your customers (which will in turn make KANO more money) or you can continue to try to squeeze short term profits out of your players. We hope that KANO does not fall victim to the 2nd option. The list of signees on this petition include the highest level players in both KANO Server 2 and Facebook. It includes most of the Facebook Group FFF (Freedom, Fun, Forever). It includes 3 of the top 10 players of KANO Server 2 Pirate clan. Approximately 300 players. We no longer have trust in KANO customer service or the Forum manager – and would like to hear back from someone with decision making authority. If our demands are not responded to and met, we combined will have to take actions, which will include players quitting, players refusing to spend any more on favor points, boycotts, social media protests, or any other legal action we see fit. Best way to contact us is email@example.com. Respectfully We your customers. Members of the FFF Group of Facebook (229 members) 100 Other players of KANO server 2 both Pirate and Viking clan have said they support this letter. It is our understanding that up to 700 members of Facebook Pirate clan have stated they support our aims as well.