As some of you may have noticed, we put our new Support System in place earlier today. From now on, all in-game Support links will direct to our new system. You can still access the old contact form through the forum links, although we will be phasing those out soon. For those of you who play some or all of our other games, we currently only have the new system rolled out for Pirate Clan, although we will be rolling it out for the other games soon. Because the new system is more complex than our old system, I wanted to provide a quick primer on how to get started. The first thing you'll notice when you hit the new support page is a search bar for the Knowledgebase. The knowledgebase is a great resource that players now have access to. If you have a question or an issue, do a quick search through the Knowledgebase, which contains a lot of the commonly-asked support questions. You can also find frequently asked questions in the FAQ tab. If you don't find what you're looking for in either of those places, you can submit a ticket. You will need to sign up for a support account in order to submit a ticket, however doing so is easy, and you only need to make one account for support across all of our games. Players who have a Facebook account can also connect using FB connect, making sign-up even easier. Once you've signed up, you can submit a ticket by clicking on the "Submit a Ticket" tab. This new system will help streamline our Support Process, and we're very excited to get it going. If you have any Support Requests, please send them through the new system so we can get players switched over as quickly as possible. If you have any questions about how to use the system, please post them below.
