It must be a culture thing. On one hand we are expected to treat the owners and their staff with respect while on the other hand they can name call and label us as they wish, or ban us for the fun of it(which seems to be the case in most instances) . When communication fails they delete the thread rather than resolve conflict thus allowing it to fester or the people go way wondering what the point of posting was in the first place. We are the customer. We are ALWAYS right. If they can't understand that then they don't deserve to be in business!! You can convince my against my will, but I'll remain of the same opinion still!