YOOO KANOOOO HELOOOO?!?!?!? is anybody out there? Now i get this error if i logout from the browser i play from.
Yesterday was a weekend and we don't normally work and today is a holiday so forgive the delayed reply. So you're trying to access your account from a different computer than normal? Have you tried clearing the browser's cache? Your cache can contain out of date information, so that may help. A guide on how to clear the cache in chrome can be found here: https://support.google.com/chrome/answer/95582?hl=en
I tried to install and then reinstall chrome from scratch, fresh install fresh User Data. Also used an old chrome unused. Now i tried to move User Data from the working one to the one that is not working. When you say to clear cache you refer to kanoplay.com cache, right?
I'm talking about the cache stored in your browser; clearing your history, cookies and cache should clear up the redirects issue. If you have already done those things and it still does not work, try Incognito mode or a different browser. If that still does not work I'll have to check with the developers but that will take longer because they are off today (on account of the aforementioned holiday).
As i mentioned above. New GC install new user. As you can clearly see from above image error at connection, even if it's in ro, i guess you can figure out what it says. And it is from firefox. A clean one. Above image is from maxton, pretty much saying the same thing. Should i try other browsers? Safari, Opera, Comodo, SlimJet etc? Anyway ... i don't think is on my side, after all i tried to use a clean version, not the old one. Here is the problem ... when i use my new "old" chrome with old user profile, works like a charm, when i try to use other pc users or machines, is not working. Try it yourself to see. P.S.: Happy holly day
Hmm I will need to pass this one on to the devs. Normally what I suggested clears this up, but if you're seeing it on multiple browsers then the issue lies elsewhere. When they have an idea, either they or myself will update.
Some times I get the same thing when my banking protection is enabled. should check internet protection system. different virus guards acts weirdly blocking every site
I have came across this error from another problem, i was trying to determinate if problem is on my side or from server side. I made a ticket Monday and is unassigned from them, and is very urgent, can you please let me know if you can pass along this info?
@AXXO So how do you fix this problem? @Kirsten Today is Wednesday, i know in weekend and monday support was closed, but Tuesday and Wednesday? :-/ L.E.: Did i mentioned is urgent like last Friday urgent? :-/
They get in at 12:00 PM EST ( I imagine 9:00 am pacific )( not sure about that.) time which means they got in to work 24 minutes ago, and with 4 platforms, 4 games and the amount of tickets sent in daily besides the long weekend, they have alot to get thru, but do not reply to it till you here from them,as it will push the ticket back further. Depending on when you sent it friday also is part of the equation.
I passed this thread along to the developers on Monday, so they would have been looking into it yesterday. I can see where they stand on it. If they had come up with a solution in the interim, they would have posted it themselves.
I am already in touch with error with someone from helpdesk. But i come across this problem from another problem for which i already i have a ticket and that problem is more important. Best regards.
Anyone has any kind of workaround? or a solution? I found a solution, but for that i have to be owner of kano company to direct and physically access the server. Either owner or an employee. It has to do with .htaccess file. I've come across multiple machines and a kaleidoscope of browsers.
