[VC] Why cant i gift Fps

Discussion in 'Bugs/Issues' started by dave johnson, Jun 14, 2018 at 11:59 AM.

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  1. dave johnson

    dave johnson New Member

    Why cant i gift Fps everybody else can . I tried to send a gift of Fps to someone the other day . When i went on the site I figured you just purchase what you wanted then It would ask you what to do with them . Didn't happen, It rewarded me with the purchased ones that I didn't want .I have sent e-mails to support groups and to Kano itself and haven't got a response . So someone tell me whats going on !!!!
     
  2. Justin the killer

    Justin the killer Active Member

    give it time in support cause they will get to ya the best way they can, an dont spam there inbox cause if ya do it will take twice as longer!
     
  3. mi7ch

    mi7ch Administrator

    There is unfortunately not much that can be done through the forums because to resolve these issues we need to look at your account.

    If you have submitted a ticket to support.kanoapps.com, they will get to it in the order it was received. As Justin said, please don't reply to your ticket before Support has a chance to or it will bump it down in the queue.

    Support are efficient at getting through tickets, so it should not be too long before they get to yours.
     
    Justin the killer likes this.
  4. Smack

    Smack Kano Krusader

    Gifting of FP is currently only available on FB and only to players who are of Platinum loyalty tier or higher. If it is available you will see a [GIFT] button beside the [BUY] button.

    As Mi7ch said, Support will get to your ticket soon and will work with you to resolve this with you.
     
  5. dave johnson

    dave johnson New Member

    I appreciate your response that was all i really needed to know .I didn't realize you had to be platinum to spend your money on someone else . That though sounds ridiculous !
     
  6. Jared

    Jared Well-Known Member

    No, everyone else can't.
    Response time ebbs and flows, but you will get a response at some point.


     
  7. JADES

    JADES Well-Known Member

    Buy a Facebook card and send them the #
     
    dave johnson likes this.
  8. Smack

    Smack Kano Krusader

    This is for fraud protection and to ensure that a player who is gifting has a history of successful purchases of their own. I understand your frustration that you just want to send a friend a gift but if we open it up to all it could be a giant can of worms that would not only cost us money but a lot of time to clean up.

    Never say never though. We could revisit the Loyalty tier to enable this in the future.
     

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