The way War Token purchases works is that the Tokens are awarded first and if that is successful then the Favor Points are withdrawn. We have tried making some adjustments around how this is presented to emphasize when a War Token purchase is completed properly. If the War Tokens are not rewarded then the Favor Points are not withdrawn. I apologize if this has caused you any undue confusion or frustration. Clearly we need to do a bit more work on how this is presented so we can avoid instances like this in the future. Thanks for your feedback! If you still feel like you were not correctly awarded the Tokens, please submit a ticket to Support for a refund. Even if it doesn't solve the overall problem we want to do what we can to make it right.