[VC] TGIF! This Week in Dev and Community August 25 - 29

Discussion in 'Announcements' started by mi7ch, Aug 30, 2014.

  1. mi7ch

    mi7ch Administrator

    TGIF! Here’s your development news round-up for the past week!

    Player Bans August 16 - August 22

    As a reminder, the following numbers are permanently frozen accounts, and don't count temporary freezes.

    FB: 12
    KPs2: 21

    The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us.

    If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved.

    New Limited Items!

    A new week means new Limited Items! Here’s what’s up for grabs:

    [​IMG]

    Long Weekend!

    First and foremost I’d like you folks to know that this coming Monday, September 1, is a holiday for us here in Canada: Labour Day! It’s essentially the same as the American Labor Day, just spelled in our strange foreign manner.

    As a result the Kano staff will not be around on Monday so there will be a delay in responding to forum posts and Support tickets. We’re back at it on Tuesday, September 2, though and will do our best to get caught up. Enjoy your long weekend (where applicable)!

    New Elite/Legendary Crafting Recipes!

    The final set of new Elite/Legendary Crafting Recipes are ready to go and are live in the game! Here’s what you can upgrade:

    Folkvang - Rustblade

    Looking for your Kano Kranium?

    Earlier this week I ran an item giveaway for signing up for the forums and needless to say it was a huge success! Thanks to everyone who signed up!

    If you’re still waiting on your Kano Kranium, we’ve had to change up how we were giving them away due to the massive demand. Head on over to this thread (you have to be registered and signed in to see it) and grab your Kano Kranium by clicking on the link for your desired game(s)/network(s).

    South Korea’s GRB, Our Games, and You

    South Korea’s Games Rating Board (GRB) is cracking down on Facebook games that don’t have a rating certificate from them. We are aware of the situation, however thanks to late notification from Facebook we are a little behind on getting this solved. Regardless, we are working diligently to make sure that our players in South Korea will still be able to play our games on Facebook. If you are from South Korea and are still concerned about the status of your game, please contact us through Support. Thanks!

    Support Report with your Community Manager mi7ch!

    Hey Community!

    As you might remember from last week’s Support Report, Aardvark is down at PAX Prime in Seattle, WA, so I’m picking up the slack today.

    This week’s topic is about the appropriate channels to contact any representative of Kano/Apps. The best way to get our attention and receive a guaranteed response is to send in a Support ticket. Yes, sometimes it can take us a while to get back to you, but our ticket system is designed to make sure that everyone is dealt with in an appropriate and (mostly) prompt manner.

    That said, there are alternate ways of contacting me directly, such as PMs through the forums which I try my best to get back to. If what you’re PMing me about is Support related like bug/alt/bot reports, refunds or game issues, I’ll have to send you to Support anyways.

    Messages through other avenues, such as in-game messages or reporting forum posts and appending your message to that, are not the best way to get in touch with me or anyone from Kano.

    So to summarize, good ways to contact anyone from Kano/Apps directly: Support tickets first and foremost and then forum PMs to myself, depending on the issue. Bad ways: in-game private messages and attaching things to forum post reports.

    Also, Annick (nee Glitch) would like everyone to know that she is not a man, so please stop addressing her as one. ;)

    mi7ch,
    who wishes he could have seen blink-182 live back in their heyday

    [​IMG]
    Terrible Joke of the Week
    [​IMG]
    Here's your lame joke of the week!

    What does an attorney wear to work?
    A law suit!
    Reveal for hilarity!

    That's it for TGIF this week, everybody! Thanks for reading, and have an excellent weekend!

    Play Now!

    Facebook Canvas: https://apps.facebook.com/vikingclan/?fb_source=appcenter&fb_appcenter=1
    Facebook Connect: http://www.kanoplay.com/vikingclan?game_server=server_1
    Kano Play Server 2: http://www.kanoplay.com/vikingclan?game_server=server_2
    Kongregate: http://www.kongregate.com/games/kanoapps/viking-clan
    Armor Games: http://armorgames.com/viking-clan-game/15774
     

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