[FB] Self explanitory

Discussion in 'Bugs/Issues' started by God of Bacon, Feb 7, 2013.

  1. God of Bacon

    God of Bacon Member

    There ya go.
  2. Smack

    Smack Kano Krusader

    We have no control over those offers but a couple things to try:

    Flush your browser cache
    Disable any Adblocking software

    End of the day this is on TrialPay so I would contact them if you continue to have problems.
  3. JADES

    JADES Well-Known Member

    I sent a message about this in as well to KANO, I tried contacting Trialpay the way they tell you to through the support link from where it is happening, guess what I get?


    I tried uploading these pics to KANO but some reason or another would not upload.
  4. Smack

    Smack Kano Krusader

    That is fairly spectacular that the support link also errors... I know we have had a few people affected and our support has reached out to TrialPay for some answers but I do not believe we have heard back yet.

    Thanks for posting the image and I will follow up in the morning with the team about file uploading through our support channel.
  5. JADES

    JADES Well-Known Member

    TY Smack much appreciated.
  6. JADES

    JADES Well-Known Member

    Any feedback from Trialpay?
  7. Wonder Bread

    Wonder Bread Active Member

    We've heard back from Trial Pay, and they are theoretically looking into the general issue.

    @Jades + GoB Aardvark says they should be contacting you about your issue, although let us know through Support if they don't
  8. JADES

    JADES Well-Known Member

    TY Wonderbread
  9. JADES

    JADES Well-Known Member

    I know you said reply to support, is 2 days after responding to TRIALPAY like KANO time on weekends? LOL honest question though. All they wanted was my email address and name, which had already had. They sent me the 1st message which responded to, don't quite understand.
  10. JADES

    JADES Well-Known Member

    I'm biting my tongue right now on the message I received today from trialpay. I'll give few days for reply, if not fair game on.
  11. Robert Belrose

    Robert Belrose Active Member

    I'm biting my tongue too.. if it isn't fixed soon you can keep your game
  12. Linda

    Linda Guest

    Top Poster Of Month

    Kano had a 3 day weekend, they will be back today, as far as trial pay, I have no clue what they do or are about, personally.
  13. Adela

    Adela New Member

    I'm biting something!!!! :(
  14. Terminator

    Terminator Member

    Three day weekend...whats new? Since when do they care about daily players instead of ones who pump in the $$$$$ for virtual crap? I dont think that has happened yet. Good luck there peeps...
  15. JADES

    JADES Well-Known Member

    Feb 6 (6 days ago)
    Dear TrialPay Customer,
    Thank you for taking the time to contact our partners at Kano Apps regarding the status of your purchase. In order to identify your game account we would like to ask that you follow the steps below. Once you have completed these steps please reply to this email so we can try to resolve your credit concern.
    1) Please click on the account location link below:
    2) Provide the information requested on the form and press the submit button.
    3) Reply to this email to confirm you have completed these steps.
    TrialPay Customer Support

    On Mon, Feb 11, 2013 at 4:19 PM, TrialPay Support <generalsupport@trialpay.com> wrote:
    Hi Matthew,
    Thanks for taking the time to email us at TrialPay.
    Your account was flagged due to reported video offer abuse. When a video offer is completed more than 100 times within 24 hours, our system automatically blocks the account. As this kind of excessive offer completion violates our terms of service and is a sign of fraud in our system, you will no longer be able to complete offers.
    TrialPay Customer Support

    I was not trying to violate your TOS, I was simply doing videos to earn points for a game that I play. Not sure if anything can be done to undo this blocked account, but I do feel that it is completely unfair, am I suppose to count every video I did within a 24hr period? I read your TOS rules no where do I see 100 videos a day or it's considered fraud, so how would I know was even breaking your own rules?

    TrialPay Support
    4:54 AM (11 hours ago)
    Dear Matthew,
    Thanks for providing that information. Our Network Quality Team has looked into your account and determined that we are unable to reinstate your access to the TrialPay services.

    Guess if don't want to get blocked, count your videos you do in a 24 hr period of time everyone, what a bunch of horse chit.

    Unable or or unwilling? I'd like to see where in your TOS besides 'excessive' abuse on a video. They always said "OOP'S YOU HAVE ALREADY COMPLETED THIS OFFER" before this time it occurred. I did nothing wrong, I simply clicked videos do your advertisers know you are blocking their adds they pay you for?

    TOS #5.

    TrialPay does not warrant, guarantee, or offer any support for the Product(s) obtained from or through the TrialPay Service. No warranty, commitment or any other obligation should ever be assumed by you on our behalf or on behalf of a Product manufacturer, licensor or supplier without our express prior written consent. For the purposes of this Agreement, “Product” includes without limitation tangible goods, software, games, electronic books, virtual currency, virtual goods, statement credits, services, information, content, rewards, and other items offered or received through the Service.

    Do I see this correctly? Product” includes "without limitation" tangible goods, software, games, electronic books, "virtual currency" <--see the quote marks I added? Last time went to an "all you can eat" buffet "without limitations" is a different definition in your vocabulary.

    Look I understand that over 100 videos in 1 day can be considered excessive, but yet again no where in your TOS says 100 videos a day. It says "excessive" define that word to me please on watching commercial adds? Bet your advertisers would like me to watch the video 1000 times a day to get their product stuck in my head, which is why they come to you to provide a service.
  16. Robert Belrose

    Robert Belrose Active Member

    They aren't working for me and there isn't any way I did 100 in 24 hrs.. if the advertisers knew they were blocking people I'm sure they would be happy with trial-pay. If they don't want you watching them then when you click on the 'watch' button they shouldn't play. Are you going to do anything about this KANO or not?
  17. JADES

    JADES Well-Known Member

  18. Linda

    Linda Guest

    Top Poster Of Month

    I will show Dan the link for this thread, I must have missed it yest, I sent him a bunch.
  19. Wonder Bread

    Wonder Bread Active Member

    Hey guys, as we've mentioned before, Support is where stuff like this needs to go through to ensure you get a response. Posting issues in the forums is a great way to let other players know about issues you're experiencing, however if your goal is get help from Support with an issue, Support is who you need to contact.

    @Jades As for this issue, I'm sorry to hear that you've been blocked from completing video offers. I will make a note of this to see if there's anything we can do about it on our end, however offers like these go through Third-party providers, and as such there's generally little we can do about it, other than helping you contact their support, which we did.

    @Robert If you haven't done so already, please send a message through Support. As I mentioned to Jades, I'll make a note of this and see if we can do anything on our end, however it's unfortunately unlikely given the set-up.

    This is an unfortunate situation, and we appreciate you guys letting other players know about the Trial Pay limits. For any additional account-specific issues, please send a ticket through support.
  20. Robert Belrose

    Robert Belrose Active Member

    Actually I am not going to send a ticket to support- I see how much good it has done for others. As I see it it is a feature of your game and should be dealt with as such. I'll just stop spending on fp's until the same offers available to others are available to me.

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