[FB] No Support

Discussion in 'Bugs/Issues' started by Goats Maan, Dec 17, 2012.

  1. Goats Maan

    Goats Maan Member

    Why Have Kano still not responded to my Three emails sent. i know they probably dont work weekends but i really need feed back.. whats the average time it takes to respond?
  2. Fusheng

    Fusheng Active Member

    kano office is closed over the weekend so theres probably a back log i will pass on your query to them
  3. Goats Maan

    Goats Maan Member

    cheers Mark, need to get this sorted asap
  4. Wonder Bread

    Wonder Bread Active Member

    We aim to answer support inquiries in 24-48 hours when possible. Unfortunately, we don't have a Support person in on the weekends, so anything sent Friday evening or during the weekend won't be answered until Monday. We appreciate your patience, and will answer it as soon as we can.

    It's also important to mention that sending in multiple requests doesn't result in quicker response times, and actually usually bumps a request down in the queue because of how our system currently organizes requests. You should have theoretically received an automated response that told you most of this, although unfortunately some email services block these messages.

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