Hello Kano Players! In case you haven't met me yet, my name is Henry Skey and I'm the Player Success Lead here at Kano. We have just recently rolled out a new rule regarding access to our chat rooms. Previously, if a player had their chat privileges suspended due to a violation, they would still be able to see the channel. We have made the change as of a few moments ago - if you are suspended from chat, you will not be able to see the channel. Players will still have access to their Group Chats, Syndicate Chats and the Job Chats to interact with players, seek out bosses, and the like. Our hope is that this change will improve the Lounge experience and reduce the number of violations we see each week, in addition to prevent misuse of chat reports. A reminder - the World Chat Channel is for polite conversation only. No swearing, no aggressive behavior, no trash talk. The Lounge/Tavern Channel does allow for banter, trash talk, profanity and so on. We do not permit any forms of racism, sexism, homophobia, ableism, overly sexual language or threats pertaining to real life, or personal information. Specifically targeting an individual user over and over again may also warrant a suspension. For violations, we lay out punishments on a sliding scale. If you have never had any kind of infraction, and the violation is minimal, then you will likely just receive a warning. If a player continues on this road of behavior, a suspension may occur beginning with 1 week. Future violations will see escalated lengths of suspensions, going from 1 week, to 1 month, to 2-3 months, to 6 months or a lifetime ban. We will always look at a potential violation with a few things in mind; the message in question, the context of the conversation and the player history. We also reserve the right to make judgment calls on any potential violation based on the severity of the chat. Thank you all for your time. Have a great weekend!