[PC] Issue with support

Discussion in 'Bugs/Issues' started by MrsCJ, Feb 21, 2018.

  1. MrsCJ

    MrsCJ New Member

    Can I get someone in support to look at my support ticket PLEASE?!!! Been since Monday and I asked an important question about a purchase...that's my ISSUE. THANK YOU!
    payment sent
    Created: 19 February 2018 04:34 PM Updated: 20 February 2018 09:37 PM
  2. mi7ch

    mi7ch Administrator

    Tickets are answered with 24 - 48 business hours by our Support staff. I see that you have responded to your own ticket before Support has had a chance to; each new reply from you without a response from Support marks the ticket as "new" and moves it back in the queue, a limitation of the system.

    I've let the Support staff know about your ticket and they will get to it as soon as they are able. Sorry about the wait!
  3. MrsCJ

    MrsCJ New Member

    Oh ok THANK YOU so much! I didnt know that, arggg
  4. Jared

    Jared Well-Known Member

    You will definitely receive some sort of response, sometimes it takes a little longer than you'd like.

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