[KanoPlay] i submitted a ticket and still no response :(

Discussion in 'General Discussions' started by crazy peter, Sep 12, 2017.

  1. crazy peter

    crazy peter New Member

    i submitted a ticket with support on 12 September 2017 09:31 PM
    replied 2 times to it allready and still no response WTF is going on ??

    our clan lost the leader/creator account so we are dead in the water why is no one from support reacting to tickets !!!!!
  2. Smack

    Smack Kano Krusader

    Hey crazy peter,

    We are in the process of on boarding 2 new members to our support team and as you have noticed the response time has taken a bit of a hit. We are turning that corner though and we should be back to our usual response time very very soon. And to amplify this each time you respond to a ticket it puts it at the back of the queue :(

    Till then I am going to PM you to get more info to see if we can't help you with your Syndicate
  3. JADES

    JADES Well-Known Member

    Uhm today is the 12th, usually takes atleast 2-3 business days for a reply, also if reply to own ticket it gets bumped back to last received as well.
  4. crazy peter

    crazy peter New Member

    hmm jades

    yeah i just saw your response seems i took the wrong date ....lol

    removing leader from my clan
    Created: 05 September 2017 10:06 AM Updated: 12 September 2017 09:31 PM

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