[KanoPlay] ALL PLATFORMS ARE DOWN

Discussion in 'General Discussions' started by Justin the killer, Dec 28, 2018.

  1. Justin the killer

    Justin the killer Active Member

    what is going on with Kanoplay.com on server 2??? i am seein a massive issue with it not Loading up correctly an black screen cause earlier it was working perfection??? this as to be a problem cause i am talking to a friend of mine on the phone an it is happening to her as well!!!
     
    No Nuts 4u likes this.
  2. No Nuts 4u

    No Nuts 4u Member

    yeah its happening across all platforms can u update us please kano as soon as poss and if ure trying to fix it thanks
     
    Kirsten and Justin the killer like this.
  3. Gazzaaaa

    Gazzaaaa Member

    Kong and Armor are having problems as well
     
    Justin the killer likes this.
  4. Mystique

    Mystique New Member

    it s on facebook and server 1 also...barelly loads
     
    Kirsten and Justin the killer like this.
  5. Justin the killer

    Justin the killer Active Member

    thanks for that info cause i was on there earlier an it was working so the Entire Network Is Down ugghhh
     
    Mystique likes this.
  6. Justin the killer

    Justin the killer Active Member

    502 Bad Gateway i am seein this Error Code now
     
    prettynwhite06 likes this.
  7. Schreck

    Schreck New Member

    Kano!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What the hell is going on? You all need to get your crap together. Get your crap from over there. Get your crap from over here. Get all your crap. Kano, get your crap together!!!!!!!!!!!!!!!!!!! Im not sitting here trying to play while others are spending hard earned money and you guys are letting the game go to hell. Get your crap together. LOL
     
  8. prettynwhite06

    prettynwhite06 New Member

    so which one of y'all is forgot to pay the internet bill
     
  9. Sharron Davey

    Sharron Davey New Member

    lmao .may as well have no connection for as much as the game is working .. bad show
     
  10. Dollerz

    Dollerz Administrator

    Hi Everybody,

    Thank you for your concern and letting us know about the lag. We are experiencing some database lag at the moment and are working hard to fix this ASAP. I'll provide an update shortly. I appreciate everybody's patience!
     
  11. Steven Jordan

    Steven Jordan Active Member

    Response time for Facebook, Server 1 through Kanoplay.com, mobile app and mobile web all blow chunks currently
     
  12. James Simons

    James Simons New Member

    the lag didn't show up until raid rewards for lcn were posted
     
    No Nuts 4u likes this.
  13. No Nuts 4u

    No Nuts 4u Member


    just in case don't forget to check hard drives too for maxed out IO's as this happened a few yrs back to us as was a devil to find it eric h explained this issue to us when u fixed it
     
  14. No Nuts 4u

    No Nuts 4u Member

    looks like its social feed server or one of them playing up
     
  15. Kari Hardrada

    Kari Hardrada New Member

    I play on Kong and Facebook/s1. same issue with both.. hit boss and it says it is being attacked by another viking, but no one else has hit in quite a while.
     
  16. Craig Day

    Craig Day Well-Known Member

    Its worse on the Raids. Perhaps it may be time to take a harder look at those that do not play within the rules. It could jam the servers etc. This is unacceptabe
     
    Kirsten likes this.
  17. Richie rich

    Richie rich New Member

    its really messing up the raids as no one can hit them properly without getting the some one is hitting the same boss and when you check the summary no one is hitting it but you aggggggg
     
    Kirsten likes this.
  18. Kari Hardrada

    Kari Hardrada New Member

    For those that remember the Fonz... slaps server . Or maybe a Gibbs' slap?
     
  19. Dollerz

    Dollerz Administrator

    Hello everybody!

    Thank you so much for your patience regarding the lag our games experienced this afternoon. Here's the long and the sort of it.

    The issue was caused by the end of the Raid Event on Mob Wars: LCN. Since this was our biggest Raid Event ever, with a lot of boss opens and kills, this caused an error that was undetected by our team previously. While we're thrilled at the reception of the Raid this season, we're very sorry at the problems this caused!

    Thanks to our player base, the team was quickly alerted and began working immediately on a resolution. However, since the problem wasn't immediately obvious, it did take our developers some time to track down what was causing it and what solution needed to be implemented.

    The good news is that it's since been fixed and going forward we won't have this raid related error occur in the future.

    Thank you all very much for your patience. We apologize for the downtime and any inconvenience you may have experienced.

    For any further questions, please hit up the support team at support.kanoapps.com

    Have a great weekend!
     
  20. Thanks for the fix and the update all working well again here ;)
     
    Dollerz likes this.

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