Hey all, This week in Support we’ve had a number of tickets about the following screenshot, and because there seem to be a lot of rumours swirling about this, we’d like to share some info about what happened. As you can see, last week we accidentally offered a 6900% discount on a package of 2,500 Favor Points. We normally don’t offer a 2,500 FP package at all, but while we were updating our purchase structure, we accidentally created one on sale for a crazy discount. This offer was part of a range of higher dollar value packages that unlock for Diamond Loyalty Tiers and above, so players in those tiers saw this for a short time before we detected the activity and released a fix. It would seriously unbalance the game to make a discount this big available to everyone, and we didn’t think it was fair that only a few people were able to purchase it. So, we decided to refund all purchases of this package and rebalance those players’ accounts by removing the Favor and Loyalty Points and any items purchased with either. It was our fault that this was available and so we wanted to bring things back to the way they were before. Players have also noted that our reversals didn’t always affect all players the same way. That’s because players who purchased this package did different things with the FP they got, and so sometimes we had to use a combination of FP and purchased items or hireds to equal things out. If something like this ever happens in future, we’re working on a more formal system for rebalancing so we can make sure people’s accounts are affected in a more consistent way. We’re sorry for the inconvenience and any distress that this has caused, and rest assured we'll be doing what we can to restore the cohesion of the game. We know it’s not fair to anyone when these types of things happen, and we’re committed to building new alerting systems and automated checks to make sure this kind of mistake doesn’t occur again. If you have any questions please post them below. Any comments that are off topic or aren't contributing to a healthy forum discussion will be removed from the thread. Thanks for your cooperation!