[VC] Memorial

Discussion in 'General Discussions' started by susie vella, Nov 16, 2017.

  1. susie vella

    susie vella New Member

    One of my guild sadly died yesterday, how would we be able to add his name to the memorial page please :(
     
  2. mi7ch

    mi7ch Administrator

    I'm very sorry to hear about your Guildmate, my condolences. If you submit a ticket to Support they can assist you with this process.
     
  3. susie vella

    susie vella New Member

    Thank you
     
  4. susie

    susie New Member

    I submitted a ticket and it was closed without any explanation as to why?
     
  5. mi7ch

    mi7ch Administrator

    Hi susie,

    I checked out your ticket and it looks like Josh, one of our Support reps, replied on November 16, the same day you sent the ticket in. In his response, he requested some follow-up information from you pertaining to placing your Guildmate on the memorial board.

    Tickets close themselves if they aren't responded to within a few days, so please log back in to you Support account or check your spam folder in your email and you should be able to see the reply.
     
    Dollerz likes this.
  6. susie

    susie New Member

    my ticket has been re-opened but I can't see any request for information, have checked spam folder and nothing
     
  7. Barnacle

    Barnacle Administrator

    Hi Susie,

    I have sent you a private message through the forums here. It will be inside of your 'Inbox' at the top right of this page.

    Also, I have replied to your Support Tickets, those responses should be in your email. So, if you do see those within your email you may reply there as well.

    I do hope all is well with you and yours.
     
    Dollerz likes this.
  8. susie

    susie New Member

    have replied to the inbox message x
     
  9. Barnacle

    Barnacle Administrator

    Hi Susie,

    Thank you so much for getting back to me, I really do appreciate it.

    I've replied to you within our conversation within the private messages.
     
  10. susie

    susie New Member

    Thank you so so much, good to see Andre on the memorial page it means a lot to my guild
     
    Barnacle likes this.
  11. Barnacle

    Barnacle Administrator

    You are so welcome, Susie.

    And thanks to you as well for looking out for the others in the community.
     
    Dollerz and mi7ch like this.

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