[LCN] All my family's accts are being disabled one by one for no reason

Discussion in 'New Player Area' started by Shazza P, Feb 5, 2016.

  1. Shazza P

    Shazza P New Member

    Is there anyone that can help with this? I am a new player and enjoy the game. I too now have a warning msg on my acct and have sent ticket to Kano with no response........
     
  2. cricket_jumper

    cricket_jumper Well-Known Member

    They'll have to send in tickets to Kano and they'll review them case by case I guess.
     
  3. Shazza P

    Shazza P New Member

    Thanx for replying, those of that had or have warnings have replied to the warnings with no reply and then acct's were disabled.
     
  4. cricket_jumper

    cricket_jumper Well-Known Member

    They normally have to prove that they are more than one person playing from the same address/IP. I dont know what evidences are required, but I have heard of this before.
     
  5. Shazza P

    Shazza P New Member

    We have our ID and there was 2 of us from the same IP but individual people, we haven't been given the opportunity to show them our info and already one of my family (real life) has been shut down even though he offered the information.
     
  6. cricket_jumper

    cricket_jumper Well-Known Member

    Im positive you wont get any direct help here on it though - get tickets submitted and as I say - they will review. Good luck.
     
  7. Orez

    Orez Active Member

    you would need to submit a ticket to get some help with your family's disabled accounts. Goodluck :)
     
  8. cricket_jumper

    cricket_jumper Well-Known Member

    *echo* *echo* lol!
     
    Kirsten likes this.
  9. mi7ch

    mi7ch Administrator

    Well I think we have this pretty well covered. Thanks folks. :)
     
    Kirsten likes this.
  10. Gogolak

    Gogolak Active Member

    you should be able to get it sorted out in a few days.
     
  11. Shazza P

    Shazza P New Member

    STILL NO REPLY, guess my acct will be blocked also !!! Do Kano actually answer their clients?
     
  12. mi7ch

    mi7ch Administrator

    Yes, Support answers tickets within 24 - 48 business hours. If you sent your ticket in on Thursday or Friday, then that was over the weekend. Monday was a holiday here in Canada as well. I will make sure Support gets to your ticket as soon as possible.
     
  13. Shazza P

    Shazza P New Member

    Thank you
     
  14. otty22

    otty22 Active Member

    New players always have troubles..
     

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